Yiewsley Florist E-Commerce Terms & Conditions

Introduction

Welcome to the Terms & Conditions for Yiewsley Florist’s online platform. These terms apply to all customers placing orders for flower delivery in Yiewsley and its surrounding areas via our website. By purchasing from us, you agree to comply with and be bound by these conditions. Please review them carefully before making your purchase as they outline your rights and obligations as a user of our services.

Definitions

In these Terms & Conditions, 'we', 'us', or 'our' refer to Yiewsley Florist. 'You', 'your', or 'customer' means any person using our website to place an order for flowers or related products and services. 'Website' refers to our digital platform through which orders are placed. 'Flowers' or 'Products' refer to the items listed and available for purchase online.

Scope of Terms

These Terms & Conditions govern all transactions made for flower delivery services in Yiewsley and the surrounding areas through our website. They supersede any previous agreements or understandings, whether written or oral, regarding your online purchase.

Order Process

Ordering flowers online at Yiewsley Florist is designed to be simple and secure. To place an order for flower delivery in Yiewsley or nearby areas, the following process is observed:

• Selection: Browse and select your desired flower arrangements or products and add them to your cart.
• Personalisation: Where applicable, you may provide customisation details such as message cards or delivery instructions.
• Checkout: Proceed to checkout, where you input delivery details, dates, and any preferences for delivery time (subject to availability).
• Review: Confirm the contents of your order and your delivery information. Please check all details carefully for accuracy.
• Payment: Complete payment through our secure online payment gateway.
• Confirmation: Upon successful payment, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute our acceptance of your order.

We reserve the right to refuse or cancel any order for reasons such as unavailability of products, payment issues, or suspicion of fraud. In such circumstances, you will be notified and provided with a full refund if payment has already been made.

Product Availability & Substitutions

All products are subject to availability. On rare occasions, due to seasonal variations or supply constraints, we may need to substitute certain flowers or materials with items of equal or higher value. We endeavour to maintain the style, theme, and colour scheme of the arrangement. If a key element must be replaced, we will attempt to notify you prior to dispatch.

Pricing & Payment Terms

All prices displayed on our website are in Pounds Sterling and include VAT (where applicable). Delivery charges are calculated separately, based on the recipient’s address within Yiewsley or surrounding areas, and will be shown during the checkout process.

Yiewsley Florist accepts payment via major credit and debit cards, as well as any additional payment methods displayed at the time of checkout. Payment must be received in full before orders are processed and dispatched. If there are any issues authorising your payment, we will not be able to process your order until the issue is resolved.

Delivery Information

Our flower delivery service covers Yiewsley and neighbouring areas as specified on our website. Delivery times are subject to local conditions and our regular delivery schedule. We endeavour to deliver on your requested date but cannot guarantee precise times, especially during peak periods such as Mother’s Day, Valentine’s Day, or public holidays.

If the recipient is unavailable at the delivery address, our delivery drivers may leave the flowers with a neighbour or in a safe location, leaving a notification card when possible. It is the customer’s responsibility to provide accurate and complete delivery information. We are not liable for failed deliveries caused by incorrect or incomplete details.

Order Amendments & Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible. Cancellations or amendments must be requested no later than 24 hours before the scheduled delivery date. For orders placed for same-day or next-day delivery, please note that we may not be able to accommodate changes once the order has entered production or is out for delivery.

For successfully cancelled orders, you will receive a full refund through your original payment method. If the order has already been dispatched or delivered, we regret that we cannot accept cancellations or offer refunds.

Quality and Satisfaction Guarantee

We are committed to providing fresh, high-quality flowers for delivery in Yiewsley and the surrounding areas. If you are dissatisfied with the quality of your order, please contact us within 24 hours of delivery with a photo and description of the issue. We will review each case individually and may offer replacement, repair, or refund at our discretion.

Returns & Refund Policy

Due to the perishable nature of flowers, returns are generally not accepted unless the product is proven to be faulty, damaged, or not as described. For non-perishable items (such as vases or gifts), you may return the product in its original, unused condition within 14 days of receipt for a refund, in line with your statutory rights. Any delivery charges for returned items are at the customer’s expense unless otherwise agreed.

Liability

Yiewsley Florist takes reasonable care to ensure that all information on our website is accurate and up to date. However, we do not guarantee the completeness or accuracy of product descriptions, images, or pricing. Minor variations in colour or appearance may occur due to photographic processes or the natural nature of flowers.

We are not liable for any indirect or consequential loss arising from the use of our website, delayed or failed deliveries due to circumstances beyond our control (such as adverse weather, transport strikes, or other force majeure events), or inaccuracies in delivery details provided by the customer.

Nothing in these terms limits or excludes our liability for death or personal injury resulting from our negligence, fraud, or any liability that cannot be excluded under applicable law.

Your Obligations

By placing an order, you confirm that:

• You are at least 18 years of age and legally capable of entering into binding contracts.
• All information provided by you is truthful, accurate, and complete.
• You understand that our services are intended for flower delivery in Yiewsley and its nearby areas.

Privacy & Data Security

We treat the privacy and security of your personal information seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your information in relation to your orders for online flower delivery in Yiewsley.

Intellectual Property

All content on our website, including logos, images, text, and product designs, is the property of Yiewsley Florist or our licensors. Content cannot be copied, reproduced, or used without our express written consent.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be effective from the date of publication on our website. Continued use of our website and services signifies your acceptance of any updated terms.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. By using our online flower delivery service, you submit to the exclusive jurisdiction of the courts of England and Wales in relation to any disputes or claims arising from these terms or your use of our website.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other documents referred to herein, constitute the entire agreement between you and Yiewsley Florist regarding your online purchase and use of our flower delivery services in Yiewsley and the surrounding areas.

Contact and Customer Support

If you have any questions about these Terms & Conditions or need assistance regarding your order, please contact our customer support team via the contact information provided on our website. We strive to provide prompt and helpful responses to all customer enquiries relating to flower delivery in Yiewsley.

Note: These Terms & Conditions apply to all orders placed for flower delivery in Yiewsley and the surrounding areas covered by our service.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Yiewsley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Yiewsley.

For assistance with orders, returns or account queries, please fill out the Contact Us form.