Returns, Freshness Guarantee & Complaints Policy - Yiewsley Florist

Our Commitment: Fresh Flowers Guarantee in Yiewsley

At Yiewsley Florist, providing fresh, vibrant flowers is our passion. As a trusted Yiewsley florist, we are dedicated to serving local households and businesses with the highest quality blooms. Each bouquet is expertly arranged to deliver lasting beauty, so your gift or display is always memorable. Our Fresh Flowers Guarantee ensures you always receive flowers at the peak of their freshness and longevity.

Damaged-On-Arrival Policy

Your satisfaction is our top priority. If your flowers arrive damaged or do not meet our high standards, please let us know as soon as possible on the day of delivery. Make sure the flowers are kept in their original packaging and condition for assessment. Our team will address your concern promptly and courteously, ensuring a swift resolution. Your peace of mind matters to us.

Freshness Window & Flower Care

We guarantee the freshness and quality of our flowers for a minimum of 5 days from the date of delivery, provided proper care instructions are followed. If, within this window, your flowers wilt or fade prematurely despite appropriate care, we encourage you to reach out to us. We want you to enjoy the beauty of your blooms for as long as possible, and our freshness window offers confidence in the longevity of your purchase.

Refunds & Replacement Options

If your order arrives damaged or the flowers fail to meet our freshness standards within the guaranteed window, you are entitled to a replacement or refund. Please notify us promptly, referencing your order details and providing photos if possible. Once your claim is reviewed and approved, we will offer you one of the following options, according to your preference:

• Replacement: We will arrange prompt delivery of a replacement bouquet or product, ensuring it meets our highest standards of quality and freshness.
• Refund: A full or partial refund will be issued to your original payment method, depending on the nature of the issue.

Our friendly customer care team is here to help you select the option that best suits your needs, making the process simple and stress-free.

How to Raise a Complaint

We strive to provide exceptional service, but if you’re not completely satisfied, please let us know. To raise a complaint, contact us with your order information and details about your concern. Our team is committed to investigating every issue thoroughly and resolving it quickly. We value your feedback, as it helps us maintain and improve our standards as Yiewsley’s trusted florist of choice.

Trusted Local Florist for Yiewsley Households & Businesses

As a proud part of the Yiewsley community, we value every customer and every bouquet we deliver. Our commitment to quality, freshness, and customer care sets us apart. Whether you’re ordering for your home, office, or a special event, be confident knowing you’re choosing a florist with a reputation built on trust, reliability, and a genuine passion for flowers.

Thank You for Choosing Yiewsley Florist

Your satisfaction inspires us every day. If you have any questions about our returns, refunds, or complaints processes—or simply want advice on flower care—please don’t hesitate to reach out. Thank you for making Yiewsley Florist your local favourite for all things floral.